Privacy Policy

How we protect and handle your information

Effective Date: January 30, 2025

Our Commitment to Your Privacy

At Smart Call Decline, we understand that your privacy is paramount. This policy explains how we collect, use, and protect your personal information when you use our lead capture service.

1. Information We Collect

When you use Smart Call Decline, we collect the following information to help connect you with your contractor:

  • Your name
  • Your phone number
  • Details you enter in the lead form (e.g., job description, location, preferred time for callback)
  • Basic usage analytics to improve our service

2. How We Use Your Information

We use the information you provide to:

  • Send your request to the contractor you tried to reach
  • Help contractors respond to your request efficiently
  • Improve the performance of our system (non-personal data only)
  • Send important service updates and notifications

3. Sharing Your Information

We share your form submission with the specific contractor you tried to contact. We do not sell or share your personal information with third parties for marketing purposes. Your data is only shared to facilitate the service you requested.

4. Cookies & Tracking

We may use cookies or analytics tools (like Google Analytics) to understand traffic and improve the website experience. These tools do not collect personal information like names or phone numbers. You can disable cookies in your browser settings at any time.

5. Data Security

Your information is stored securely using industry-standard encryption and security measures. We take reasonable steps to protect your data from unauthorized access, alteration, or destruction. However, no online service is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

If you're a resident of California or certain other regions, you may have the right to:

  • Request access to your personal data
  • Request deletion of your data
  • Opt-out of data processing
  • Request data portability

To exercise these rights, contact us using the information below.

7. Children's Privacy

This service is not intended for children under 13, and we do not knowingly collect personal data from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Third-Party Services

We may link to third-party tools (e.g., Google Forms or Calendars). These tools have their own privacy practices that we don't control. We encourage you to review their privacy policies before using these services.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and we'll notify users of significant changes via email or through our service.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Address

727 W. Madison Street
Chicago, IL 60661

Response Time

We typically respond within 24-48 hours

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